The chief changemaker of Purple Pyjamas. She loves small business, big business and everything in between. She helps people solve problems through supporting them through change. She is an advocate for balance which is why yoga, walking, belly to belly conversation, good food and wine are non-negotiable parts of her life.

Surprise and delight with your customer service

Customer Service

“91% of companies claim to be customer focussed – only 10% of customers agree”   (Forrester Research 2012) The key to good customer service is building good relationships with your customers. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: Know what your customers consider…

The Seven Steps to Selling

Seven Steps to Selling

There are many interpretations of the 7 Steps to Selling.  Here’s one.  The key to the seven steps is to make sure you go through each step even if it takes a little or a long time.  Skip a step and you might find yourself starting all over. 7  Steps to selling 1.     Make initial…

business in perspective

Perspective

Perspective Today my 12 year old gave a beautiful presentation at school assembly on ‘perspective’. I thought how relevant it was to them (as teenagers) and to us (as business owners) and as people (given the current week in world affairs). Sometime we are so caught up in what we are doing on a day-today…

are you brave enough to be a purple cow

Being Brave in Small Business

How to Be Brave in Small Business With #Seth Godin currently in Melbourne painting the town ‘purple’ – I have sought inspiration from him once again. It starts with the uncomfortable realisation that if you have a ‘remarkable’ business or business idea – not everyone is going to like it and not everyone is going…