Do you have an operations manual?
One of the first things I check out with my clients is the way things operate. Generally you can find efficiencies if you can see the way a person plans their time and undertakes their operations. There is always a different way to do the same thing.
An operations manual is an essential tool to enable businesses to grow beyond the reach of the owner/operator. By creating a ‘dummies guide’ to everything you do, you will be able to readily employ people when you are busy, when you are stuck or when you want to do other things.
As I have mentioned before business growth relies on you working ‘on’ your business not just ‘in it’, that means you need to be able to hand over some of your tasks to others.
As an entrepreneur I am confident you will want things done ‘your way’, and the only way to ensure this is to create a set of clear instructions about what to do (and what not to do).
Having an ops manual also gives you extra security if you, or someone you care for, are sick. It also becomes an asset should you wish to sell your business in the future.
An ops manual should include (but not limited to): business information, contact lists, checklists, daily operations, Q &A, emergency procedures, policies, and your brand style guide.
It’s too late to create a manual when you are busy and need an extra set of hands – you should create one as you go. Start today with a blank exercise book or note pad and every time you undertake a task – take note of the way you did it. Pretty soon you will have compiled a list of operations and maybe, on the way, found a better way to work.