As a small business operator we have little time to work on our business even when we know it’s important for future growth. Start by turning your ‘to do’ lists into ‘tah dah’ lists and focus on two other things to finish the week by: Don’t create a ‘to do’ list – make a “Tah-Dah”…
At lunch today we talked about what was holding us back from success. Sitting amongst a group of very successful women I found it hard to fathom that fear of success rates amongst them. When an opportunity sounds too good to be true we can self sabotage. Both fear of success and fear of failure…
“What you don’t track, you can’t measure. What you can’t measure, you can’t improve!” When it comes to doing business online is not to do it blindly. There are lots of tools available and you don’t have to spend any money to do it! SMB’s can create stronger businesses by collecting and interpreting data to…
“91% of companies claim to be customer focussed – only 10% of customers agree” (Forrester Research 2012) The key to good customer service is building good relationships with your customers. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: Know what your customers consider…
There are many interpretations of the 7 Steps to Selling. Here’s one. The key to the seven steps is to make sure you go through each step even if it takes a little or a long time. Skip a step and you might find yourself starting all over. 7 Steps to selling 1. Make initial…
Perspective Today my 12 year old gave a beautiful presentation at school assembly on ‘perspective’. I thought how relevant it was to them (as teenagers) and to us (as business owners) and as people (given the current week in world affairs). Sometime we are so caught up in what we are doing on a day-today…