customer service

Customer Service for Retailers

Customer Service for Retailers “The purpose of business is to create and keep customers”. Peter Drucker It doesn’t matter how good your product is – products do not just ‘sell themselves’. You can’t just open your doors and expect customers to come in – and keep coming back unless you give them the customer service…

Retail

Customer Service in Retail

Having spent the last month in Europe it is no surprise that your experience is enhanced or diminished by the people you meet and as you travel – the customer service (or lack thereof that you receive).For some people customer service comes naturally, they go above and beyond without trying. For others you can sense…