Caper Berry Bush Flowers

Change and 2019

Are you making any New Years Resolutions?  Chances are you are one of the many people who are going to make 2019 the year to be… more healthy, wealthy and wise. As a change management consultant New Year Resolutions fascinate me. Funnily enough New Years Resolutions are not the result of the modern era nor the…

Purple Christmas Bauble

Rituals

It’s the time of year when many of us celebrate Christmas. While historians reveal a very checkered past to what we now know as Christmas as a ‘story-catcher’, I am always intrigued to find out about people’s rituals and traditions. On my mother’s side, our heritage is German / Polish.  So for us Christmas Eve…

customer service

Customer Service for Retailers

Customer Service for Retailers “The purpose of business is to create and keep customers”. Peter Drucker It doesn’t matter how good your product is – products do not just ‘sell themselves’. You can’t just open your doors and expect customers to come in – and keep coming back unless you give them the customer service…

How to price your artwork

Do not Apologise for your Price

Don’t apologise for your price! A friend and I met for lunch yesterday and had some time beforehand to peruse the bespoke shops and an art gallery. In the Gallery, the artworks were lovely.  A particular piece caught the eye of my friend.  She had been looking for an artwork for one of her walls. This…