business steps

Systems and Processes

Operations One of the best investments you can make when setting up your small business is to begin to create a ‘dummies guide’ to the way you operate. No one will ever do it the same way as you – but unless you create a guide – how can anyone understand just the way you…

PEST model

PEST Model for Trends

PEST Analysis – External To ensure your small business remains relevant to your target market you should be constantly examining trends.  Working on the business not just in it.  Using the PEST model, trends in the following areas should be examined to identify the potential opportunities or challenges for your business: Political / Legal: What…

CLAWs of a crab

CLAW your way to business improvement

CLAW – Internal Review I have developed a model to help you quickly identify the low-hanging fruit for improvement in your small business operations.  Using the CLAW model you can quickly identify internal and customer feedback to identify areas of improvement for your business. What Costs too much? Review your P & L. What items…