Australia’s 2 million small businesses appear to be the big winners in the #2015budget. Small enterprises are being encouraged to go out and invest in their businesses through these measures: You can claim an unlimited number of tax deductions for buying cars and machinery valued at less than $20,000 each. As long as it’s not stock,…
Apologies in advance for the cheesy bread puns! But is catching after I went on a tour of #Davies Bakery yesterday on behalf of #School Mum and #Aldi (Davies provides bread to all the Aldi stores in Victoria). Aside from being indulged with warm, fresh, chocolate hot cross buns and gourmet sandwiches I received a…
If it’s one thing Melbourne does well, it’s events. Moving masses of people in and out of venues, on and off public transport in a relatively smooth fashion. From my perspective the one thing that consistently lets events down seems to be the inability to predict certain events and make contingencies for them. Too often business…
Customer service does not begin and end with a sale. Your customer service is defined by all of the interactions you have with your customer before, during and after the sale. To improve your level of customer service you need to review all of these interactions or ‘touch points’. Customer touch points are your brand’s…
According to research there is no correlation between success and hours worked! In todays business environment you don’t necessarily use most of your time to make products – you make decisions. How to market, how to sell, how to be creative. To paraphrase #Seth Godin (from his book Small Is the New Big): Richard Branson…
I love the post-it note – the product is just so useful and the 3M company has a great story of re-invention and persistence. If you are familiar with the story of the post-it note you will know that it was created after a series of mistakes. An engineer was working on the development of…