Surprise and delight with your customer service

Customer Service

Sales, Vision Mission

“91% of companies claim to be customer focussed – only 10% of customers agree”   (Forrester Research 2012) The key to good customer service is building good relationships with your customers. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service: Know what your customers consider…

Bicycle stores and cafes

Customer Experience

USP

Let’s face it most consumers in developed countries have what they want – food water and shelter are covered! In this world where most of our needs are met and there are a multitude of options in how to spend our disposable dollar the challenge for business is substantial. Do we need the latest bicycle?…